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I have a very old Paypal account that I can't access. Help please!

SOLVED
New Community Member

I have a very old Paypal account that I can't access. Help please!

I had an account in 2006/2007 which has ladi dormant. We have moved hosue 5 times since then so do not have access to the old email or phone number from that time. I have tried to call but it is blocked with no phone number. Any ideas please? 

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: I have a very old Paypal account that I can't access. Help please!

@Cuttlefish1

 

If its been dormant for that long then odds are paypal have closed it.

 

You can still phone but need to go through the correct process so you get the code etc.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. SELECT GUEST OPTION and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
3 REPLIES
Contributor

Re: I have a very old Paypal account that I can't access. Help please!

You need to contact customer support to help you access your old account  <removed>

 

Smiley Very Happy

New Community Member

Re: I have a very old Paypal account that I can't access. Help please!

You can’t speak to a human without giving them an old phone number which I don’t have. Any other ideas? Thanks
Volunteer Advisor

Re: I have a very old Paypal account that I can't access. Help please!

@Cuttlefish1

 

If its been dormant for that long then odds are paypal have closed it.

 

You can still phone but need to go through the correct process so you get the code etc.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. SELECT GUEST OPTION and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.