I have a serious problem about my account.

[Kazupau]

I created my acount more than 10years ago when I lived in Australia. I have not used it since then. Last month a seller gave me a refund through paypal so I tried to enter in my account but I couldn’t. I tried to do the process to reset the password but for the final confirmation I need to answer security questions or get a call from Paypal. About security questions I do not remember the answer. About the call, The number is of my old phone of Australia. I don’t have it now. Therefore, I have no way to enter in my account. What can I do to enter my account again? Please help me.

[kernowlass]

@Kazupau 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.