Dear PayPal! I understand it is hard to maintain such a large customer base, so you guys make everything as much automatized as possible to save your employees' time, BUT I have to say you are at a point where it is just not useful but frustrating. You have basically no support that responds emails. This is the third time I try to contact you - via the web form since there is no direct email to customer service - and I get only stupid automated messages, but even for a phone call it is hard to get someone, the only small chance I can talk to a live person if I request a call back. There are some special cases where it is not possible to resolve an issue with an automated message. Right now, your system fails to accomplish basic customer needs. If you have a system to warn me for suspension of my account because of my negative balance especially that it caused by "you & a bank" incorporated funds reverse transfer efforts triggerd by fake fraud alert, you should have a mechanism where the problem can be at least discussed! Especially that I am a Paypal user for over 14 years and never had negative balance nor any problems with payments!!!
