I forgot my password & My phone number is out of service

samer198311
New Community Member

Dear Teams,

After greeting ,,,

I facing a big problem !!!!
I have another account under this email : <removed>
First : Unfortunately, I forgot my password.
Second : When I ask a request to return the password (Quick security check) ,
I have only to verify my identity just with the phone number ( <removed>)
to Knowing ...
This number is disabled & out of service .
So didn't have any choice ??!!
Please ...
hope to help me ?!

I need any other choices to recover password ..

Looking forward for your reply
best regards

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@samer198311 


Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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