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I dont have my old phone nummber

riezmiesnieks
Contributor

I dont have my old phone nummber

So i forgot to chnge my paypals phone nummber before i changed it now it asks for it and i cant login since i have a new nummber... is the only option to delite my paypal accont and make new one? i have acces to the bank card it is using to pay still ...

3 REPLIES 3
Issah1981
Contributor

Re: I dont have my old phone nummber

Same here. Got a new phonenumber also and didn't changed it in my account but there must be a possibility that you can do something abouth it. Need help on this issue. Thanks in advance
kernowlass
Esteemed Advisor

Re: I dont have my old phone nummber

@Issah1981 

@riezmiesnieks 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
riezmiesnieks
Contributor

Re: I dont have my old phone nummber

Well this thing I used coz it was easy now hell with PayPal.. I'm ūsu g card payment from now on the solution is way 2 painful so ya.. Thx anyhow