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I cant login to my account because I have changed my mobile number.

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Contributor

I cant login to my account because I have changed my mobile number.

Hi, 

 

I cant get into my account to authenticate because my number is my old number. I cannot chat to anyone or anything because I need to authenticate first and the only option I have is to receive a call or a text on my old number which I do not have access to? 

 

can anyone help?

 

Thanks in Advance, 

Lee

1 REPLY 1
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Esteemed Advisor

Re: I cant login to my account because I have changed my mobile number.

@LeeMondo 

 

Try downloading the app and change it via settings, if not then...

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.