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I cant link an account as it wont complete the link. how do I get access to my money?

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I cant link an account as it wont complete the link. how do I get access to my money?

I have been trying for over a month now to link one of 2 accounts to my paypal. Neither will work. I e-mailed service and was referred to their message section. I put in a chat request, and after several hours all i received was a blurb saying I can request documents to fill out to close the account. I don't want it closed I just want my money. can someone please help?, yes i have checked that the address and all account info is correct.