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I cannot change my phone number!

New Community Member

I cannot change my phone number!

I've moved to another country recently & my old mobile number isn't working anymore.

Everytime i try to change my phone number on my account it gives me an error:

Screenshot 2021-01-30 183052.png

"Sorry, there's a problem. If you keep seeing this, please contact customer service"


It's really frustrating because i need it to add the API for my new ecommerce store, i dunno what to do!

Esteemed Advisor

Re: I cannot change my phone number!



Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Advice is voluntary.
Kudos / Solution appreciated.