I cannot access my paypal account

Danasescu
New Community Member

Last night I activated 2fa, activated the qr code on the application and passed it on PayPal after requesting backup, I added new code to delete the old one and canceled. Now I ask for the old code and I have the new code

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Danasescu,

 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues logging in with your 2FA. I would try deactivating the 2FA and then reactivating it. If you're having issues getting to that area because you can't login, I recommend reaching out to our over the phone Customer Support.

 

Thanks,

 

 - Jon K


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