I can't upgrade my account
Sagit
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Posted on
Apr-14-2020
09:29 AM
I did everything, except verification of ID. I write my ID, but the website says what here's something wrong. Also, when I update the page my birth is changing.
Please, help me. I need to get verification.
2 REPLIES 2
moneymatters168
PayPal Employee
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Apr-15-2020
08:45 AM
Hi @Sagit
YYou may want to consider closing this account and start over. Please ensure that you have copies of the required documents ready for upload. Be sure file sizes are small and you follow the instructions completely.
I hope this helps
GG928
PayPal Employee
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Apr-15-2020
08:55 AM
Hi @Sagit. Welcome to the community forum! To update your personal details: Go to ProfileIcon Settings. For your address, email address and phone number start by clicking the + sign to add or edit your information. You can select your language from the language dropdown on the left side of the page. Or you can contact customer service for further assistance: 1. Log on. 2. Click HELP at the top menu. 3. Scroll down and click CONTACT US. 4. Scroll down to click CALL US or other contact options. Hope this helps. Stay safe
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