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I can't log in, I don't have that phone number anymore

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New Community Member

I can't log in, I don't have that phone number anymore

I have an account from Germany that I can't access anymore because when I want to change my password, it wants to send a verification code to a German phone that I don't use anymore. So I can't log in or change my password.

I'd like to close that account. How do I manage to log in in the first place???

1 REPLY 1
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Esteemed Advisor

Re: I can't log in, I don't have that phone number anymore

@juliana12345678 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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