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I can’t confirm authenticity after I have logged in as I have a new number

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Contributor

I can’t confirm authenticity after I have logged in as I have a new number

I tried to log into my account and it says confirm number but I no longer have that number and I forgot to update my new number and I can’t get into my account. Please help.
1 REPLY 1
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Esteemed Advisor

Re: I can’t confirm authenticity after I have logged in as I have a new number

@Donna136 

 

Can you or have you tried logging in from a desktop or laptop device with your email address and password only? Maybe it won't ask you for your mobile number there.

 

Also see if the tips here will help:

Changing or adding a phone number to receive a text


Kudos & Solved are greatly appreciated. 🙂