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Every time I try email they send one back telling me I can't use email.
Have you tried messaging? Or chat? I'm not sure what options they give you in Malaysia. Until I finally wrote the customer service phone number down, I'd just go on the web and Google search "PayPal Customer Service Phone Number" and it would come right up.
Do you have the app? Or are you using their web site? In the app in the USA you can find their phone number but in a round-about way. Also, here, if you just keep clicking on "contact us" at the bottom of a page in the app eventually you'll get the phone number.I've seen people say they can never get through but I haven't had an issue with that yet.
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.