I can not confirm my number because I no longer have access to it

esmecassim08
New Community Member

I am having trouble with logging in and each time I go to having trouble logging in it asks me to confirm my email and then my number. I then confirm my email and then it takes me to one last step which is confirming my number but I no longer have access to that number.

 

please help

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@esmecassim08 

 

Thats the importance of keeping your contact information up to date, your phone number is the main way to i.d. you.

Your best bet is to contact customer services and see if they can i.d. you via your security questions and help you add a phone number.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
IF YOU CAN'T LOG IN THEN USE THE GUEST OPTION.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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