I am trying to recover an old account but it is asking to verify using an old number

[aztecleon]

I have tried calling in and there is no support available, I tried the message system and am told that it is also not available. Is there anyway that I can recover the account?

[millieagz]

Hi @aztecleon, Welcome to the community and thanks for posting. You would really need to contact customer services and verify via security questions /uploading i.d. etc. They may be able to add your new phone number for you hopefully. Click on the words "Help / Contact" at the bottom of PayPal page and use the phone option in the blue band at the top or very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. I hope this helps. If this post or any other was helpful, please enrich the community by giving Kudos or accepting it as a Solution. Stay safe.