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I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

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Contributor
Contributor

I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

HI GUYS, 

 

I HAVE A PROBLEM ACCESSING MY OTHER PayPal ACCOUNT. BASICALLY, I JUST FORGOT MY PASSWORD AND I TRIED TO RESET IT BY CLICKING THE FORGOT PASSWORD LINK. PayPal EMAIL ME A VERIFICATION CODE TO RESET MY PayPal PASSWORD, PROBLEM NOW IS, ONCE I ENTER THE VERIFICATION CODE, PayPal STILL REQUIRING ME TO VERIFY MY ACCOUNT BY SENDING AN TEXT CODE TO THE ASSOCIATED/REGISTERED NUMBER ON MY OTHER PayPal ACCOUNT. THAT'S MY ISSUE NOW, THE REGISTERED NUMBER ON MY OTHER PayPal ACCOUNT IS NO LONGER IN SERVICE AND I DON'T HAVE ANY WAYS TO RECEIVE THE CODE VIA TEXT. WHAT CAN I DO? WHAT ARE MY OPTIONS? I TRIED CONTACTING PayPal BUT THEY DON'T HAVE A LIVE CUSTOMER SERVICE DUE TO THE PANDEMIC. I DON'T EVEN KNOW THERE EMAIL. I AM HOPING THAT SOMEONE CAN HELP ME FIX MY ISSUE. THANK YOU!

5 REPLIES 5
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Contributor

Re: I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

@efd. In Mobile , you should be able to see the below option

Settings -> Help -> Contact PayPal - Email US

 

On desktop , if you login to PayPal and navigate to Help (One of the options on top of the screen)  - You should see an option called "message center" which will allow you to compose an email.


Hope this helped!
Kudos/Solutions are appreciated.

Regards
AditiStrider

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Contributor
Contributor

Re: I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

@AditiStrider i tried both options. 

 

Mobile: after clicking Help, It doesn't show any option for Contact PayPal. I have Contact Us link at the bottom part but it's the same, it will ask you to search for your issue and will give you some link. I also tried clicking the Help Center and it's also same as Contact Us. 

 

Website: message center will not help me atm. They don't have a live customer service to answer my questions. 

 

I really appreciate your help, @AditiStrider. Hoping you can give me other possible way to contact or to reach PayPal regarding my problem. 😞 

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Contributor

Re: I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

Sorry, but due to PayPal guidelines, we are not allowed to any type of emails.

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Contributor
Contributor

Re: I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

@AditiStrider can you send me an email? Or if there's a way for you to send me a message here in PayPal I will highly aprreciate.

 

Sorry. I'm new with PayPal. 

 

Thank you.

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Contributor

Re: I CAN'T ACCESS MY OTHER PayPal ACCOUNT. I NEED HELP

Sorry but revealing your email here would be an absurd decision and it's not allowed. Please try searching for a solution through google or through the community posts.


Hope this helped!
Kudos/Solutions are appreciated.

Regards
AditiStrider