How to open old PayPal account?

ariamadronio
Contributor
Contributor

I can't open my old PayPal account because the number associated to it is no longer existing. Apparently, sending only an email verification is not enough. May I ask for ideas on how to open the account? My bank account is connected to that one and I need to disassociate it to be connected to the new one. 😞

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ariamadronio 

 

Customer services should be able to remove the bank account for you and close your old account.

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@ariamadronio 

 

Customer services should be able to remove the bank account for you and close your old account.

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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ariamadronio
Contributor
Contributor

Thank you so much, I'll do these steps. Cheers!

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