my wife has accidentally given a wrong phone number while creating the Paypal account. She can't sign in now as it requires validation from the phone. Is there a possibility to log in anyway, without using the phone number? All the advices say she must first log in and then change anything, but this is exactly what she cannot do.
Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in). If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
Hi, thanks a lot, we'll try it out. It didn't come to my mind to try it via Facebook.
I wanted to send message at the helpdesk but it was actually impossible as there is no mail address and the help algorithm always just navigated me to some other advice, not the actual messaging.
