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How to fix old phone number login problem

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New Community Member

How to fix old phone number login problem

Change your account password many times in a row. At some point you might be accidentally let inside your account and you can add your new phone number.

Worked for me.

Paypal still hasn't resolved this issue, but at least I managed to access my account without a text message.

I'm very disappointed in Paypal about this.

3 REPLIES 3
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Member

Re: How to fix old phone number login problem

have literally JUST sorted this issue out - NOT GONNA LIE - was a nightmare. First I spoke to the guy on the chat who removed my old number - made it so much worse - then after calling 3 really unhelpful pay pal numbers I called this one 0800 368 7155 - on the automated service I said I didn’t have a security code, didn’t know my phone number and then had a log in issue, then I got through to a human (around 5 min wait not too bad) she asked for my name, email, and last 4 digits of my bank account linked to my PayPal. Then I explained about getting a new number and the old one being on there and can’t access it, she asked me the new one and it was THAT SIMPLE. really hope it works for you too!
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New Community Member

Re: How to fix old phone number login problem

When I tried calling Paypal it was just a robot saying that due to COVID-19 they don't have customer service, goodbye.

I've often had severe difficulty reaching any Paypal staff.

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New Community Member

Re: How to fix old phone number login problem

Also, I'm 99% sure I added my new phone number to my profile but for some reason it was gone and reverted back to the old one. This is weird.

Even though I fixed the issue myself, I'd still like Paypal to address this.