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How to downgrade my account

New Community Member

How to downgrade my account

I wrongly entered my account information, by opening a business profile when it’s just a personal profile. 

Tried multiple ways to contact the customer support, without success since the process for support is only through the options and I can’t find mine.


According to the assistance given, I am asked to go to “contact us”, then press “My Account”, followed by “Changing account type” and “downgrade my account”. Looked like a simple steps to follow, until I keep getting stuck on “my account”. I can’t  find any option of “change account type” or “downgrade my account”, and I can’t even seem to mail them directly. The only options I am faced with are “how to upgrade”, etc. 


I’m so lost. Please help



Volunteer Advisor

Re: How to downgrade my account



There is no automatic option to downgrade a paypal account, you have to contact customer services and they will do it for you.

I can only give you the below info as you have not added your country to your profile or bothered to say what country you are in.............


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.