How to contact Paypal Help these virus days?

marcelojulious
Contributor
Contributor

I have an emergency and can't access my account and I'm going in circles with the help topics menu.
Paypal says that due to the COVID19 phone calls are off and I can't find way to send a written message to get support.
Can anybody tell me how to contact a human in Paypal these days? email? chat? 

Thank you!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@marcelojulious 

 

Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. You can still find answers to FAQs on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

 

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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marcelojulious
Contributor
Contributor

Tried Facebook Paypal and a bot is an interesting idea for their DM support service.
No humans working to help at Paypal.
Still, I explained the situation and got an automatic "I don't understand", obviously.

Still waiting for a Twitter response.
Pretty unbelievable the lack of support.

Thanks again @kernowlass 

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