How to change Primary email adrdess

Dnusha
New Community Member

Hello alll,

I have changed my email address and need to edit my old one.   I tried and paypal does not allow me to do so.  How can I edit it to apply my new email address?

 

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107 REPLIES 107

chris20
Contributor
Contributor
how do I verified it?
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Hyjean
New Community Member

I added another email but the PayPal will not let me "Edit" or "Remove" my primary email address. The Primary email will be closed out  soon it will obsolete. How to I keep my PayPal account without it?

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DPCreations
Frequent Advisor
Frequent Advisor

Add a new email address and make that one primary, then remove what you don't want.

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yeros
Member
Member

After i've added a secondary mail address, i'm stuck at confirming it. I end up getting a "Something went wrong on our end" screen. I've rebooted, used firefox, chromium, internet explorer and deleted cookies.

 

Is there anything i'm doing wrong or could i try something else?

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ah14
New Community Member

I do not have the primary email on file, but it seems that "primary email cannot be changed" on PayPal.

How could I remove this incorrect email?

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Solved

Snow-Cat
Advisor
Advisor

To update an email address, you must have at least two email addresses on file.

Login to your account.

* Click on the Gear icon.
* Click on the "+" in the Email box.
* Enter your new email address.
* Click "Add Email"

* You will need to confirm the new email - once you've done that, you can make it the Primary and delete the old email.

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sltburn1940
Contributor
Contributor

I have followed all the instructions and ticked the box " update to primary" for my new address, this the just informs me that  this address already exists, and the original email address is still shown as my primary,  Nowhere do I see a "delete" button to remove my old and now obsolete email address. What can I do.

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meanjean
New Community Member

I cannot change it and cannot get a reply to comfirm address  

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hellenic
Member
Member

I have to confirm my new email. After 30 minutes I did not receive an email to confirm it. What can I do ?

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westywesty
Contributor
Contributor

To update an email address, you must have at least two email addresses on file.

Login to your account.

* Click on the Gear icon.
* Click on the "+" in the Email box.
* Enter your new email address.
* Click "Add Email"

* You will need to confirm the new email - once you've done that, you can make it the Primary and delete the old email.

 

 

No does not work 

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