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How do I stop Notifications to messenger

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New Community Member

Re: How can I stop Pay Pal notifications via Facebook Message?

I have had this happen as well. I deliberately never use Facebook to log into ANYTHING, and all of a sudden I am getting notifications on Facebook about my PayPal transactions! I am so upset about this. Facebook is definitely Big Brother, and PayPal seems to be going that direction too!

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Administrator

Re: How do I stop Notifications to messenger

Hi everyone,

 

Sorry to hear about the difficulties with this new feature and thanks for your feedback.  We've passed this along to our product team.  PayPal receipt notifications in Messenger is still a pretty new feature so we're still working on getting all the bells and whistles added.  Smiley Happy   I've included instructions for how to turn off the notifications below:

 

Update: February 17th

 

Thank you everyone for your feedback about this new feature.  The security and privacy of our customers is one of our top priorities and we regret any difficulties this new feature has caused.

 

I want to clarify that the only way for this feature to be enabled is by opting into it after completing a PayPal checkout.

 

An option has now been added for personal/premier accounts to disable the receipt notifications from the PayPal account.  We continue to work with our product teams to enhance this experience.

 

The setting can be accessed here: https://www.paypal.com/myaccount/settings/notifications

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Block Notifications in the Messenger App:

 

1. Tap "Manage" in the upper right corner of the app conversation with PayPal.

 

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2. Choose "Manage Messages"

 

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3. Toggle "Notifications" to off.

 

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4. Alternatively choosing the "Turn Off All Messages" option or deleting the conversation in Messenger should also help prevent receipt notifications.

 

On Messenger Desktop:

1. Visit https://www.messenger.com and login to view your message inbox.

2. Select the conversation with PayPal

3. Check "Mute Notifications" on the right side of the page.

 

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4. Alternatively click the "Manage Messages" option on the right side and choose to block messages.  You can also delete the conversation in Messenger to block further messages from our Facebook page.

 

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Member

Re: How do I stop Notifications to messenger

These notifications are being sent to a Facebook Messenger account that belongs to somebody else and to which I do not have access. How do I stop my account informaiton from being sent to somebody who is not me?

Contributor

Re: How do I stop Notifications to messenger

I have to say I'm VERY unhappy with this solution.  I DID NOT authorize Paypal to send messages to Messenger which I HATE and REFUSE TO USE, I only have access to that through Facebook which chose poorly to farm off their message service to another program.  I mostly use FB from my phone.  Messenger is a HUGE memory hog app on Android.

 

      THE PROBLEM... We MUST have a way to remove that access FROM the PAYPAL site.   Simply Blocking these messages from Messenger is ONLY A BAND-AID, it fixes nothing!  The messages are still going to Messenger, and they then have access to all my account transactions!  IT IS NOT SECURE!

 

 This is big enough an issue I MIGHT have to CANCEL my PalPay account and not use it anymore!!   I Don't need it like I used to years ago.  It is now more of a convenience than a need anymore.   PLEASE do not make me turn off Paypal from my useage and my family's use.

 

   I will say again, I DID NOT authorize this messenger service.... NOT KNOWINGLY!  If you have added it to something else I did agree to then that is sneaky and underhanded and I WILL quit with that.   I'm a VERY unhappy camper, and that is sad because I have been treated very well by Paypal and your customer service in the past.

 

This is a GREAT ABUSE, Messenger is known to a great many people I know to be a very intrusive, abusive app and a major storage and memory hog, poorly written, and full of aggravation.   Please, GIVE US THE ABILITY TO disconnect this from YOUR service.   As some have mentioned here, there are some who might not even have access to the messenger service that it is connected with.

Member

Re: How do I stop Notifications to messenger

Blarney77, well said.

Member

Re: How do I stop Notifications to messenger

I wholehearted agree. TOTALLY UNACCEPTABLE that paypal is sharing my purchase information with facebook. There should be ZERO reason for them to make money off this I don't use FB messenger because it is invasive and they collect data.  Class action lawsuit is in order. We should have had an option join and not joined by default.  

 

Just disgusting whoever decided this was okay. 

New Community Member

Re: How do I stop Notifications to messenger

I have to agree with the poster who said she did not authorize Messenger to have access her PayPal info and does not want it. Me eaither! How did this happen, PayPal? I used PayPal to buy something and now it automatically ends up on Mesenger? This is at your doorstep, not Messenger's as Messenger didn't hijack my receipt, I'm sure. And if it did, then you have a security breach which IS STILL YOUR ISSUE. Fix this please, asap! 

Celeste

New Community Member

Re: How do I stop Notifications to messenger

I have to agree with the poster who said she did not authorize Messenger to have access her PayPal info and does not want it. Me eaither! How did this happen, PayPal? I used PayPal to buy something and now it automatically ends up on Mesenger? This is at your doorstep, not Messenger's as Messenger didn't hijack my receipt, I'm sure. And if it did, then you have a security breach which IS STILL YOUR ISSUE. Fix this please, asap! 

Celeste

Re: How do I stop Notifications to messenger

I am definitely not happy about this addition. My paypal is a business product for me and my facebook/messenger is a personal one. Those two should not be crossing over without my consent. 

Member

Re: How do I stop Notifications to messenger

I totally agree. 

 

This is is an outrage. I've just been on the phone to them and they said it's a new feature. If they don't come up with a solution then I will have to terminate my PayPal account and stop using messenger.