How do I remove an incorrect email that keeps showing up when I check out?

Clem-2009
Contributor
Contributor

I had my PayPal, credit card, & email accounts hacked. I have put in 2 new emails as required, removed the hacked account, and changed the info. However, when I was checking out, I noted the hacked email account is showing up during the checkout procedure. It is no longer listed in my info, so how do I get rid of it completely?  The hacked email is still in use since I am waiting on replies from other sites.

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2 REPLIES 2

PayPal_Gwen
Moderator
Moderator

Hi @Clem-2009,

 

I'm so sorry to hear of the unauthorized activity, but I'd be happy to help! First, I would recommend running a virus scan, clearing cache and cookies, and restarting your browser. Next, in order to avoid sharing of sensitive information, I would recommend contacting us through either Facebook or Twitter, or you can always go to the bottom of any PayPal page and click "Help" or "Contact."

 

Thanks,
Gwen

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Clem-2009
Contributor
Contributor

Thanks, Gwen,

 

Email sent!

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