How do I log in? - 20 Years Inactive - I do not remember my security questions

ElizabethBurt
New Community Member

I have not used PayPal in over 10 years.I don't remember my password. I don't have that cell number anymore. I don't remember the security questions. I want to keep my email address because it is what I use for work. 

 

How do I gain access to my account? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ElizabethBurt

 

With difficulty I would imagine.

Your best bet is to phone customer services and see if they can help you.

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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