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How do I change the Account Type? It is listed incorrectly

New Community Member

How do I change the Account Type? It is listed incorrectly

My Account Type is listed as Business. This is incorrect. I do not remember setting it up as Business since it is actually just a small private account. I am trying to change it back to a personal account but they keep asking for "proof of business" before I can get my money. I do not have the type of documents they are asking for.

1 REPLY 1
Esteemed Advisor

Re: How do I change the Account Type? It is listed incorrectly

@IreneCC 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.