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How do I add, edit or remove my postal address?
I had the same problem, Paypal was saying that I couldn't delete an address until I removed it from a card in the wallet although i had already deleted all my card information.
The way i managed to get my address changed was logging into ebay and accessing my PayPal account via Ebay, in the overview i had around 15 postal addresses linked to my account; once I had deleted them all, I could then go back onto PayPal and delete the addresses.
I hope this helps.
Thank you for posting!
We’re sorry to hear about the challenge.
Here's how to update your postal address:
Please note that you can’t change your address to another country. If you’re moving abroad, you’ll need to close your existing account and open a new account.
Additionally, please make sure that your new address is set up as a primary address.
Hope it helps.
I changed my primary address using edit.
But the OLD address is still showing as Primary. When I attempt to Delete it says
CANNOT DELETE PRIMARY ADDRESS
I changed my Address on the credit card, and on EBAY; ebay used to be automatic with Paypal but not anymore I guess.
It should not take 1 hr to do something this simple; other websites needing address changes are MUCH easier to use
Alsof, the CAPTCHA letters on blurred and unreadable
I had the same problem. I couldn't update my primary address on the latest web front end as it was linked to data retained in the "wallet". Even when I deleted all the cards in the wallet the problem persisted. It took me about an hour but eventually I solved it.
i) Click on wallet - this will list all your card and bank account details
ii) At the bottom of the page, in the footer on the left hand side, you can revert to the "classic site". Click on classic site and you will be given the old web front end to edit your account details. Third entry down is address and if you have the same problem as me this will be your old persistant address.
iii) click on update and you will be presented with every address that you have ever used that paypal has retained. Under status you are looking for the address marked "home". You need to edit this address as opposed to delete it.
I also took the opportunity to delete all the old addresses.
Clearly it's dodgy funtionality in the new paypal front end. Another case of form over function.
Hope this helps.