Helpppp

[ersandejas]

Can't update my primary email on my paypal account. It keeps on saying "Sorry, we couldn't confirm it's you" Then I try to log in on my browser and it's the same error message I'm getting. Send help please

[kernowlass]

@ersandejas 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.