Help!!

[Alysak2002]

So I had to make another account bc the password was lost and I got a new phone. My sister sent me 20 dollars on that old account. How can I reset the password if that phone is no longer in service? I can’t get past the identity part due to the fact my old phone can’t get messages.. how can I get back into that account

[kernowlass]

@Alysak2002 

Ask customer services to access and transfer the funds for you.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.