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Help

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New Community Member

Help

Authentication code wrong number number needs to change how can I do that thanks

 

2 REPLIES 2
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Member

Re: Help

Paypal are sending passcode to my old number, I have a new number but can’t update my details because I cannot sign in without my old number. Phoned customer service and they said they cannot do it over the phone. What do I do?
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Esteemed Advisor

Re: Help

@Warriorjoe 

 

Try downloading the app and change it via settings, if not then...

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.