Hi @Alfiecooper,
I'm sorry to hear that you're being prompted to add a birthdate. That information should have been added at the time the account was created. If messaging requesting the information is not offering you a link to click to add the information, please reach out to customer service to request assistance adding the information. To ensure that the information is discussed securely, please contact by phone. Click Contact at the bottom of the PayPal website, then click Call us, then log in or call as a guest.
I hope this can be resolved quickly!
Olivia
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