Help to login

Help12
New Community Member

On my main account (that account i maked to ask for help)i have my old telephone nr. and i don't remember my password and i can't login.the paypal help center can't help me...so i ask here ...what to do?

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1 REPLY 1

Anonymous_User
Not applicable

Unfortunately there's no tricks to getting back into account if you don't know your password or have old info on file.   If your email address is valid, you can try the Forgot Password link however, if you have 2-step authentication setup and don't have that number anymore - you're stuck.  If you did setup your security questions and answers, there's a chance customer service can help - you may want to call them.

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