Help please !! I can't access my account, it's not even getting to the verification page.

Jimzro
Member
Member

Help please !! I can't access my account, it's not even getting to the verification page.

 

All it say is > Sorry, we couldn’t confirm it’s you

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1 REPLY 1

cpat0204
PayPal Employee
PayPal Employee

@Jimzro 

 

I hope all is well. If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet browser name and version, for example, Internet Explorer 11)?"

What can I do if I can't I log in?

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Stay Safe!

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