cancel
Showing results for 
Search instead for 
Did you mean: 

Help getting into an old account

Highlighted
New Community Member

Help getting into an old account

I have had to start this new account to message you about a problem with an old account. I cant log into my old account because the phone number attached to this account has changed. Then when I select - 'confirm a different way' I use an email to get the code which I put in - which then prompts me to answer security questions which keeps saying my answers are incorrect!!!

Is there another way into my old account?

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Help getting into an old account

@a11exis 

 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.