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Help accessing account

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New Community Member

Help accessing account

Hi, Iv not used my account for a while and started to use it again a few days ago, I updated my bank card etc but didn’t think to change my number. Now I’m trying to access my account and it’s asking for a security number to be sent to the phone number linked to my account..... that however is an old phone number! And it doesn’t give me another option to change anything. I can’t send a message to anyone as it’s asking me to log in, and Iv tried ringing and it says no one can take my call at the moment! Any advice or ideas on how I can get into my Account to update my details? I have some payments in it id like to withdraw.
1 REPLY 1
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Esteemed Advisor

Re: Help accessing account

@Amie88 

 

Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.