Help! Account restricted.

[lvtina]

I submitted all the information they needed to get my account to normal again. They only restricted it because I guess they thought me transferring my money from PayPal to my bank account was suspicious. I’ve been doing this for months and never had an issue. Why is this a feature if all of my hard earned cash if going to be locked away for a week plus now. How long do they take with going through that submitted information? Anything helps. I’m feeling desperate. I have a whole family and I haven’t been able to take any money out or purchase anything in a week.

[kernowlass · Accepted solution]

@lvtina 

Everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid, hope you get it reviewed or released soon.