Having a nightmare

[sofianward]

Please help! So somehow my eBay account kept an old PayPal account in its memory and I didn't realise I only updated to the correct one for buying. Someone has paid into the old account on winning an item. Old account has a very old mobile number I no longer have to verify. Have been back and forth with PayPal. They finally agreed to sending a password reset prompt to the email address associated with said account. I reset password and tried to log long and it says it cannot verify who I am and now their messaging site is down and I can't tell the person who was helping me. Keep in mind it said I successfully reset the password. Absolute nightmare.

[kernowlass]

@sofianward 

You may have changed the email address on Ebay but not on your auction DURING the listing process in the paypal payments box.

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................


You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.


Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467