Have to change password every time I login

suvme
New Community Member

Every time I login to PayPal it says my password is wrong and I have to make up a new password.

How do I stop this from happening and why I'm facing this issue?

How to solve this issue? Really annoying. Please help me out

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1 REPLY 1

PayPal_Rich
Moderator
Moderator

Hello @suvme,

 

Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you are having to change your password so often. That would be frustrating for anyone. I don't know exactly why this is happening, but usually, it occurs when customers log in to their account from:

 

  • An unfamiliar internet connection or device.
  • While using a VPN.
  • From a country that is different from what their PayPal account is registered in.

If the problem persists, you may want to contact PayPal customer service directly. 

 

You can reach customer support by FacebookTwitter, or phone or email.


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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