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Have no access to account

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New Community Member

Have no access to account

How can I gain access to my account when the 2FA is asking to send a code to an old number but I cant log in to change the mobile?  I am completely locked out of my account....this isnt a good look paypal

 

2 REPLIES 2
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Contributor

Re: Have no access to account

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Esteemed Advisor

Re: Have no access to account

@soap123145236 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.