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Hacked

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New Community Member

Hacked

On friday evening/saturday morning my wife received numerous emails from PayPal telling her someone has changed her password, changed her phone number, and deleted her phone number. So now she can't get past the log in page to change anything security related because they have taken her phone number off the account to retrieve the 6 digit code. They also have made an unauthorized purchase on her debit card which you all have deemed all clear and won't do anything about it...we need help so we can get this fixed! She has tried since Saturday morning to get in touch with Paypal but with the COVID-19 no one is there to accept phone calls. And since she can't gain access to her account to ask this question we are having to use my account

PLEASE HELP!!

1 ACCEPTED SOLUTION

Accepted Solutions
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PayPal Employee

Re: Hacked

Hello @Dodge2018 . Sorry to kniw what happened. Heres the things. What we sugest first. If you could try to change the password of the account. Then kindly hit the link below. As this will serve as your guide on how to report frauduelent or unathorized transaction on paypal account. 

 

https://www.paypal.com/us/smarthelp/article/how-do-i-report-potential-fraud,-spoof-or-unauthorized-t... 

 

Hope this will help you. Stay safe!

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2 REPLIES 2
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PayPal Employee

Re: Hacked

Hello @Dodge2018 . Sorry to kniw what happened. Heres the things. What we sugest first. If you could try to change the password of the account. Then kindly hit the link below. As this will serve as your guide on how to report frauduelent or unathorized transaction on paypal account. 

 

https://www.paypal.com/us/smarthelp/article/how-do-i-report-potential-fraud,-spoof-or-unauthorized-t... 

 

Hope this will help you. Stay safe!

View solution in original post

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Contributor

Re: Hacked

My partner is having the exact same issues, he's tried emailing and calling but he's been hung up on multiple times and noone is responding to his fraud report/email.