HELP

nickweir84
New Community Member

I am currently overseas in nz. When trying to login to my account it comes up with PSD2 authentication. I don't have my mobile phone in nz its turned off in the UK so cant receive text or get them to call my number. I cant login cant do anything. cant find a number to call anyone, what can I do anyone have any ideas. its driving me crazy!

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2 REPLIES 2

NannerPuddin
New Community Member
The customer service number of PayPal New Zealand is 0508 257 434.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@nickweir84 

 

Paypal is country specific so you have to open a paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.
You shouldn't really use it in another country but if you do then paypal would need to confirm your i.d. and the only way they do that is by sending a text to your paypal registered phone.

Other than that phone them and see if they can i.d. you via your security questions.


Advice is voluntary.
Kudos / Solution appreciated.
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