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Frozen account

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New Community Member

Frozen account

It's been weeks since my account has been frozen, and I can't send money or transfer it to my bank account. I submitted all the requested paperwork and got no answer. I have emailed customer service a hundred times, and can't reach them on the phone. Anyone had something similar happen? How can I navigate this?

1 REPLY 1
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Esteemed Advisor

Re: Frozen account

@Sarasa888 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.