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Forgotten password but need to update other details

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Forgotten password but need to update other details

My son has forgotten his Paypal password and has a different mobile and bank account since he set up his paypal account. He has been unable to access any support to update his information. Please can anyone offer any advice. He was on the phone for a long time but wasn't put through to an agent. Thanks.

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Esteemed Advisor

Re: Forgotten password but need to update other details

@BRIGITTE139 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Esteemed Advisor

Re: Forgotten password but need to update other details

@BRIGITTE139 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.