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Forgot my security questions answers and I am locked out

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New Community Member

Forgot my security questions answers and I am locked out

I forgot my password so tried to change it. PayPal sent me a verification code on my email so i entered it then I was asked 2 security questions but I totally forgot the answers. I cant log in and the money on PayPal is all the money I have at the moment. We have a quarantine because of Covid and I am freaking out. How can I contact PayPal?! It is really urgent. Thank you! 

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: Forgot my security questions answers and I am locked out

@moorzi 

 

Click on the message centre in your paypal account and there should be an email option OR live chat 'may' be available.

Sadly thats the only options at the moment.

Remember to scroll down past any FAQ to get to the contact options.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

3 REPLIES 3
Highlighted
Esteemed Advisor

Re: Forgot my security questions answers and I am locked out

@moorzi 

 

Click on the message centre in your paypal account and there should be an email option OR live chat 'may' be available.

Sadly thats the only options at the moment.

Remember to scroll down past any FAQ to get to the contact options.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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New Community Member

Re: Forgot my security questions answers and I am locked out

I cant log in my account! There is no option to message or email them

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New Community Member

Re: Forgot my security questions answers and I am locked out

Hey,its same,i tryed conntat,true the massage centre. I get help,about my phone nuber,becouse it was lost. So after that,i getting page :  

Contact us
Call us
852595444

Our service hours
8.00 and 4.30 GMT Monday to Friday

Other ways to contact us . 
 I tryed to call at that nuber. NOT WORKING. My account is locked. I forgot my security questions too. 
Its not possible connet to account,ant visit help center.
My position now,delet my old account,and creat new one,becouse it lost now,and i cant make new one,when that one is like ''open''.
PLEASE HELP .