Forgot Password

NoelChuaa
Member
Member

I forgot my password on an old account, and the only method I could use for retrieval is email, sms and calling doesnt work since I dont receive anything after selecting it, i forgot my security answers and the cards I used on it were obsolete so I dont remember them. So I need help accessing, Im having trouble making a call since im from the philippines and I cant really have a toll on my number when I make an international call since im kinda broke.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@NoelChuaa


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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Kudos / Solution appreciated.
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NoelChuaa
Member
Member

Yes I did message them on facebook but I was told to make a call due to the limited capabilities, which I sadly cannot since I cant make international calls. Is there any email or chat support instead?

Thanks for the reply!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@NoelChuaa

 

Click on help / contact bottom of paypal pages and use the email option.


Advice is voluntary.
Kudos / Solution appreciated.
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