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Failure to close account and remove bank/credit card information

New Community Member

Failure to close account and remove bank/credit card information

Hi. I have trouble in closing my Paypal account and removing my bank/credit card information. Paypal keeps saying that something in my profile is wrong, but everytime I click the solution there is no way to make me able to solve. I tried to contact but there is no answer or solution from Paypal.
1 REPLY 1
Moderator

Re: Failure to close account and remove bank/credit card information

Hi paramagandi,

 

Thank you for your post and welcome to the Community forum!

 

I am sorry to hear about this inconvenience. If you see a notification on your account, it may be that there is a pending issue in your Resolution Centre. If this is the case, please log in to your Resolution Centre where you should be able to see some steps to complete to solve the issue. After providing the requested information, the relevant team will review what you submitted as soon as possible and you will receive an email as soon as there are any updates. 

 

I hope this helps!

Martina