Everything in Spanish

[Lisallgood]

I started receiving all emails from PayPal in Spanish. I logged into my account and everything is Spanish and won’t change to English. Any ideas?

[PayPal_Olivia]

Hi @Lisallgood,

I'm sorry to hear about the unexpected language change in your account. I can definitely understand how that would be concerning. Please reach out to customer support to have the language settings restored, and also ask that they examine your account to see if there was any suspicious access. If there were any changes or transactions, they will be able to help get an investigation started so the situation can be resolved. You can reach customer support by Facebook, Twitter, or phone or email.

Once the language settings have been changed back, please make sure to clear your browser's cookies and cache in case there's a stored cookie with the wrong language setting, or a cached page that would load with the old information.

I hope this helps!

Olivia

[Osutuffy]

This isn't helpful. I can't reach out to customer support because I can't read the Spanish to see how to contact Customer Support. 

[kernowlass]

@Osutuffy 

Well it is helpful as some of those options don't require you to log in.

[Osutuffy]

changing the settings in your account require you to log in. Also, after I logged into the account the first time, when I logged back out, the page remained in Spanish. 

[Camita]

I’m having the same problem, has anyone had any luck on getting this fixed?

[kernowlass]

@Camita 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Camita]

Ty for the info.