Then you would need to contact customer services for assistance with closing the account as there must be unresolved issues.
Paypal phones are mostly non operational since covid but sometimes you get lucky. If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is also randomly available.
Also you can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.