Error submitting Photo ID and SSN

Evan07
New Community Member

I cannot upload the documents required to confirm my PayPal account, specifically the Photo ID and the SSN part. Every time I go to upload a JPG file of the document it tells me something has gone wrong immediately and tells me to remove it. Any information would be greatly appreciated.

 
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1 REPLY 1

PayPal_Celeste
Moderator
Moderator

Hi @Evan07,

 

Welcome to the PayPal Community! I'm sorry to hear about the trouble trying to upload your documents. If you are getting an error message, here is a great Help Center article with Error Messages and What They Mean. If you can't find what you're looking for, please get in touch with our customer support team by selecting Contact at the bottom of any PayPal page. Thanks for your post, and I hope this helps with uploading your documents.

 

Take care,

 

- Celeste S. 

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