Email will not confirm

[Cathkaye]

I've confirmed link in my new email address 3 times. I've cleared the cache on my browser, logged out, cleared cache on the app, gone through all the steps - 3 times! Still is says "Unconfirmed". Is this process not instant?

[PayPalMichelleW · Accepted solution]

Hello @Csthkaye, 

We're sorry to hear that you're having trouble confirming your email. Here's an article from our Help Center on how to confirm your email. If you're still encountering issues, please feel free to reach out to our Customer Support for additional assistance. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.

Thanks!

MichelleW

[Cathkaye]

The problem was that my VPN was on!